Frequently Asked Questions
Q: Do you work with wholesale customers?
Yes, we work extensively with professional food service and hospitality customers across the US including caterers, chefs, hotels, casinos, stadiums, convention centers, colleges and universities and more. Wholesale customers, please click here to access the wholesale portion of the website
Q: Do you work with retail customers? Yes, we enjoy working with individuals to create a memorable event. Whether it's for a holiday party, personal entertaining, birthday party, barkyard barbeque, casual family get together, or an evening with friends, we are here to make your party a success.
Q: Can you accommodate any special delivery request including next day delivery?
Yes we can! Please call us and we will do our very best to fulfill your request. All next day deliveries will accrue a next day shipping charge. Please refer to the shipping schedule and cost page
for additional details.
Q: Are there any restrictions on where I can have my order delivered to? No! We ship nationwide (Hawaii and Alaska included as long as FedEx delivers to your area) and deliver to both residential and business addresses however, we cannot ship to a Post Office box.
Q: If I am not home or at my business will FedEx leave my package? If you have your product shipped to a residential address please try to have someone available when your package is delivered. If no one is home when our driver arrives, they will leave the package at the door of the recipient however, FedEx may decide that it is unsafe to leave the package if no one is available and it will be taken back to the FedEx station. You will then become responsible to pick up your package at the FedEx station or make arrangements for another delivery. We strongly suggest that if you are not going to be home or at your business when your package arrives to put a note on your door saying "FedEx ok to leave" and sign it. AppetizersUSA is not liable for deliveries where the customer is not available to receive the order.
Q: Can I leave my products in the box when I receive it? No. Once you receive the shipment please place it into your freezer. If you are not sure you can be home to receive the package, may we suggest you send it to a business address or perhaps a friend or relative who would be available to accept the delivery. It is very important that the products stay frozen until you are ready to use them.
Q: How will my order be shipped? We use FedEx 2 day express only for shipping most products. If you have purchased Phyllo Shells, Edible Spoons or Taco Shells these are shipped with FedEx Ground and will take 3-5 business days. Your order will be packed with dry ice and shipped in an insulated cooler.
Q: When will my order arrive? We ship your package within 24 hours of receiving your order. Orders ship out Monday through Wednesday via FedEx 2 day Express. Orders that are shipped out on Thursday will be sent via FedEx next day and additional shipping fees will apply. Orders shipping out on Friday will ship out via FedEx Priority Overnight to arrive on Saturday and additional shipping fees will apply. If you have any questions, please give us a call at (480) 471-2601.
Q: How will I know if my order was shipped? Once your order has shipped you will receive an email from FedEx with your tracking number. You can use the tracking number to find out where your package is at and when it is expected to arrive.
Q: I am in Arizona, can I pick up my order instead of having it shipped? Yes! There are no minimums or shipping charges if you pick up at our Scottsdale store. We are located at 7750 East Redfield Road Ste. D-106, Scottsdale AZ 85260. We are open Monday through Friday from 7am – 3:30pm and closed on the weekends.
Q: Do you have a Return Policy? If you provide us with the wrong shipping address we will NOT be responsible for the product. If the package is delivered on time and either you or the gift recipient is unavailable to receive the package we will NOT be responsible for the product. The only returns accepted are those of shipping damage or spoiled product upon delivery. You must notify us within three (3) days and we will then determine what type of refund we can give you.